I was eager to test out Sireck's products on my upcoming trek because I enjoy hiking a lot. However, I was utterly let down by both the product and the level of customer care. I bought a backpack from Sireck, and on my very first hike, it began to disintegrate. The zippers frequently became caught, and the straps were flimsy. I requested a replacement from Sireck's customer service, but I received a dismissive and unhelpful answer. I was left disappointed and irritated by Sireck. Their customer service is unhelpful and unconcerned with the requirements of their customers, and their products do not live up to the quality that they advertise. Sireck is not a company I will use for future purchases, and I cannot suggest them to other hikers and outdoor aficionados.