When we first received this item, it was missing some pieces. Best Buy replaced it almost immediately and I couldn't have been happier with the service.Sadly, after getting it all set up in our garden area, our area was hit by hard winds and the greenhouse didn't even make it 24 hours. Even with all of the tie-downs and stakes, the canvas loops that hold the tie downs tore off in a strong wind and the entire greenhouse blew over with all of our new plants. We lost almost 150 seed starts in the wreckage.It was easy to set-up and there were no warnings about avoiding heavy winds. If you have a sunny spot up against a wall where you would get some wind protection, this is really a nice little greenhouse. Sadly, we do not have a sunny spot near a wall and we have decided to send this product back. Once again, Best Buy's customer service has been fantastic and even though this didn't work for our needs, I'm happy with Best Buy.
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