Very responsive, easy to set up, and good to have a good understanding of what's going on without having to go in person if you aren't a technologist yourself. It's an expensive service and I wish it were more widely used. It's a good service to have, but it's not very easy to get a good tech person on board to set it up. We had a small problem with one of the servers which turned out to be the issue. The engineers on the Orca Security team were very responsive. They got a person on site immediately. The best thing about orcan is that it has no downtime as compared to other cloud vendors like google which have down time issues sometimes when there are problems with their services/infrastructure! I don't think i can find anything bad at this point but if u want more features than just basic monitoring then go ahead otherwise nothing major comes out from using only one tool so far!! It's easy way too monitor all 3 clouds (AWS GCF & AZURE).