I like that it's easy to use & understand - but what i really appreciate is how fast they are with their support (we're talking minutes here!). They have helped us get our data out of many different programs before we moved onto something more secure for storage! There isn't anything about this product in particular which was bad overall though if you need help getting your files encrypted quickly then shredconnect can definitely do so efficiently within just days instead weeks/months otherwise required by other companies!! We needed some way faster than traditional file encryption services could provide as well since its not always feasible due time restraints during emergencies such fire evacuations etc.. Plus having multiple people using them makes things easier when there needs be backups taken after hours / weekends off.