The most useful feature about this software is its ability to extract data from different sources like CRM systems, ERP systems, SAP etc. It also provides the option for user customization which helps us deliver high-quality customer experience. I think the best part is the UI of the software which is very intuitive. Also, the support team is very responsive and helpful. The price can be considered as the main downside of this product. It may cost you more than your expectations. We are solving our problem of providing the best customer experience by connecting with different business partners.