The best part of this product is its intuitive design. It has an amazing UI that makes using it easy even if you are not tech savvy at all. There isn't actually anything I dislike about the tool box cube! As stated earlier it is very user friendly which helps make your work less stressful since everything works well without much hassle. If you have any queries regarding their technical support team, feel free to reach them directly through live chat or email they will help you right away. We use this tool for analyzing data from various sources like Salesforce, Zendesk tickets etc. This gives us better insight into how customers are interacting with our products as compared to other tools we were previously using.