The team is very responsive to our needs as we grow with them over time! I have been working closely w/them since January 2018 when they helped us launch this site from scratch which was an incredible experience overall.
They are always quick at replying back & providing feedback about what's going well or not so great - it makes my job easier too because i don't need constantly chase after updates / fixes etc like many agencies do sometimes (but maybe that just comes across?). When there were some questions regarding SEO best practices around certain technicalities, their support staff did go above'and beyond' by researching these issues further outside themselves but also reaching out directly if required. Would highly recommend having conversations through your agency before signing off contract terms though!! We had no real website prior to starting work together here & needed someone who could step up quickly within 6 months +.