I enjoyed using build metric because it was very user friendly! There were some features we did not like as much but nothing bad enough so far that should make anyone turn away from this great product!! The support staff seems quick at getting back answers if there are questions when going through tutorials etc., which makes learning easier than other products out their (like ours). Some of our subcontractor's have trouble keeping up w/using certain parts of the program such as making sure they can find us while working. When doing home inspections sometimes clients feel overwhelmed by how many things need checked off. Building Metrics helps solve problems related to these issues since everything required has been made simple & intuitively understandable!