Review on PointInsight by Walter Hodzic

The thing I like about this tool are as follows:- Easy to navigate through.- Best customer service support we've ever had from any software product.- Friendly user interface makes it super easy & simple to use even without technical background of such systems.The problem area in my mind so far has been limited by our own internal IT department (which should not have limitations) but with great help from them all seems well under control now.- Ability to organize your tickets within different categories which helps us assign tasks better without being confused where exactly do they need work done/assigned.-- Automate some repetitive actions using scripts if required.We were able solve most issues related ticketing process since its introduction. I like how easy it was to set up my first point in sight account. The customer service team at Pinnacle can sometimes be slow but they do get back with you very quickly when needed. It's easy enough to use without any training or assistance from their staff. We've been able to track issues through our entire organization in one place and have an easier time managing them as well.