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Kansas City
1 Level
75 Review
1 Karma

Review on Qualdesk Insights by Tim Jones

Revainrating 5 out of 5

Great customer experience solution: Qualdesk Insights

I like that you can use it for both UX/UI projects as well as business development activities, which makes sense because our team has to do many things with one platform! It's also really easy to learn how to make custom surveys using this tool once your familiarized yourself in all its features.

img 1 attached to Qualdesk Insights review by Tim Jones

And now you have an option when doing online interviews where people actually get along better - they're not distracted by chat bubbles popping up everywhere or other distractions while still being able to easily share screenshots. We've used it mostly during onboarding sessions but we will continue to improve it so be sure to try out different questions. This software helps to create great insights about what users want from their application (or website) and then turn those into actionable items for future improvements.

Pros
  • You don't need any special technical skills
  • Very intuitive interface; very simple instructions help newbies quickly understand everything needed.
  • Customer support is extremely helpful if there are ever issues
Cons
  • Will fit