Being a regular do-it-yourselfer, I was eager to give GRUENLICH a try for my most recent home renovation venture. However, shopping at the online store was a terrible experience for me. To begin with, the shipping took a lot longer than anticipated, which slowed me down on my current assignment. The second issue was that the equipment I was given was of poor quality and some of it was even broken. Finally, when I sought to resolve my concerns, customer assistance was unresponsive and useless. I will no longer be patronizing GRUENLICH.