It's very easy to use, we've been able to create our own templates for specific types of workflows which has saved us time in creating new ones as well as having it be more consistent with other people using jigsaw. I wish there was an easier way to get notifications about when someone is working through one or multiple projects so that you can remind them if they are taking too long! We have used this software since 2015 but only recently started seeing updates from their team now - great news :) Not really anything specifically at present however would like something added/removed soon such as being allowed two-way communication between users (eg allowing replies). Our main issue currently is just consistency across all teams who need access to various documents etc within different departments / groups. This helps ensure everything gets done quickly without any delays getting things out into production.