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1 Level
739 Review
52 Karma

Review on Mirum by Ricardo Mercado

Revainrating 5 out of 5

Awesome web chat solution for customer experience!

I like how easy it was to use for our team, which included remote employees in different time zones! There were some bugs here or there but they quickly resolved them with ease (which always helps!). We're solving problems of online customer experience by building out an amazing UI/UX solution across multiple platforms including mobile apps, websites, kiosks etc., where customers can get their questions answered from any location at anytime - without having wait times as compared when visiting physical locations during business hours. The benefits are significant since we solve both internal operational issues such as improving service delivery efficiency through process re-engineering & automation while ensuring improved user satisfaction via creating great UX design solutions. You'll be amazed what you will learn within 1 day itself after working remotely using mirum's web chat tools. And if needed support teams provide additional training sessions / workshops on various topics related workflows to ensure seamless integration into your existing processes before deployment phase begins. This has been.

Pros
  • Easy interface
  • Very intuitive product that is simple enough even non tech savvy people could easily understand.
  • Amazing documentation available along side video tutorials so anyone new gets plenty help learning about this tool very soon once onboarded :)
  • It provides good ROI over alternative options
Cons
  • Some problems