They have excellent support team, they are very friendly and fast to respond in emails or calls when needed.
I really like that you can get help from them even if you don't see their online chat available. Sometimes it takes few minutes for an answer to come up but there is nothing much wrong with this service, just do your research first to find who will give you best price and services without any hidden costs or problems later down the line. Backup of my site data after some server issues and quick response time by MirHostings staff.