The product is easy to use, has all the tools needed for my needs, and was able to implement in a week or so. I can't think of anything that I dislike about it. It's a great tool for tracking social media analytics. I've been using it to keep track of our blog posts and how they are performing. We also use it to track our Facebook page and other social media sites. We have been using this tool for over 3 years now, which is really good because it helps us keep up with all our stats in one place! I think that there are some features we would like but they're not as easy or reliable so far compared other tools (i'm looking at you Google Analytics). Tracking website traffic & analytics has become very simple by integrating exorien's product into my dashboard called "My Dashboard".