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Peru, Lima
1 Level
746 Review
57 Karma

Review on LiteTour by Robert Grind

Revainrating 1 out of 5

Frustrating User Experience and Subpar Customer Service at the LiteTour Online Store

My encounter with the LiteTour online shop was disappointing and frustrating. Although they provide a large selection of medical supplies and diagnostic instruments, their website is challenging to use and their search engine is unreliable. Finding the products I require is difficult, which costs me precious time and effort. In addition, LiteTour's customer support has been subpar. The representatives have been useless and don't seem to know much about the goods they sell. I've encountered unresponsiveness and delays when trying to fix problems with malfunctioning equipment, making it challenging to get the assistance I require. LiteTour's online store is subpar in contrast to other medical supply businesses. Competitors provide more dependable search capabilities, simpler navigation, and better user experiences. Their customer service is also much more helpful and responsive, which makes it simpler to fix problems with orders and equipment. In conclusion, I would not advise medical professionals in need of top-notch medical supplies and diagnostic equipment to shop at the LiteTour web store. It is less appealing than alternatives offered by industry competitors due to the frustrating user experience and subpar customer support.

Pros
  • A dependable option for medical professionals who are in need of apparatus
Cons
  • Order shipping issues