I have been working with them for about 4 years now as both an account manager but also more recently managing their social media accounts which includes Twitter & Instagram - they are very good at what it does! No issues that i am aware of over those four year period so far would be any sort or feedback regarding this issue though if you do find anything please let me know immediately because there's nothing worse than finding out too late when something isn't right!! They manage our twitter feed (we run two separate ones) We need someone who can handle all aspects including engagement levels/ followers etc.. Their main focus however seems mainly centred around website traffic through optimisation using various tools such us SEMrush.