When it arrived it came in good packaging. Very easy to set up. The buttons are large so they are easy to see. Pros: You can put someone on hold and have them play music so the other person on the line doesn't feel bad. Cons: You can only connect one phone line to it, so it won't work if you're trying to have multiple phones around the house. One of the main reasons I sent it back, other than that I was very happy with it. Also, when you turn on the speakerphone, it becomes harder for the person on the other line to hear you.
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