I was so impressed by everything! Amazing customer service, amazing pricing package/s for all budgets etc - there's nothing bad at pergamelab about them which is very important as it could be your business relationship when you decide whether or not they are going work well together (or otherwise). Nothing really comes up against my dislike of anything other than their initial contact process taking too long but if this can't wait till after final selection then maybe that should have been flagged from start? Their prices aren't expensive compared like some people might think because most jobs tend do come through recommendations. But trust me you wont find many businesses who will say "we love working with X team" to refer new customers over here :) Have no idea what sorta companies use these services currently though. So far its mainly small local advertising agency type firms doing general marketing adword campaigns Pergamen has been our graphic design partner for five years now, and we have always been able to rely on their experience and creativity. They are always on the top of their game, and they are always up for any challenge. We can trust them to deliver a project on time and on budget. They are the best! Pergamen has helped us create many brand identities and have been a great partner.