It is very user friendly for someone who has never used this type software before! They have done such an amazing job in creating training materials that it was easy transition into using their product once I got past my learning curve!! Nothing so far as dislike but if there were any issues they would be addressed quickly by customer service representatives through email or phone calls which are excellent. We use DWM's site mainly because we work within our communities where trash pick up doesn't exist out side city limits (no curbside services).