The customer support team at sensOneO are very responsive when you need them most! I cant think if there was anything i disliked about using this product but maybe it's just my experience so far. We've been able to save significantly in our budget by reducing landfill costs thanks to sensONEOs software which helps us keep track of what we throw away as they can even alert me or someone else whenever something needs throwing out such food items etc. The system is easy to use, it has many features and is very reliable. It's also affordable for small municipalities. I have nothing bad to say about this product. This system has helped us reduce our garbage costs by at least 50%. We are saving money and we're doing our part in protecting the environment. We have been able to track our garbage usage and we can see how much money we've saved.