Soft on both sides. To be honest I couldn't measure the heat of the product as my cat was uncomfortable with it. He's a bigger cat, not fat, and he wasn't big enough to be comfortable in. I was able to return the product without any problems! One thing I personally found an obstacle is the length of the straps you used to attach the hammock. They were 8 inches from the hammock to the end of the hook and were a stretch for me. Otherwise I could not find any problems with the product. Before purchasing, please check whether the size and straps fit your needs.
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