The ease of use, it's flexible architecture. Also, the capability to work independently.The support is excellent. It's also very expensive. I would like more cost effective solution.It's great risk management tool. I can track, identify & monitor third party vendor risk. Also, I can perform my transaction risk analysis. It's integrated with other systems that I would like to use. I like how easy it was to add vendors for our company's needs. The ability to have multiple accounts within one system makes it very user friendly. I dislike that when you go back into an account, all your current information isn't displayed. I think this could be solved in additional software updates. However, we are able to see everything we need. It has helped us reduce errors and ensure accuracy across our entire organization.