I like how easy it was to use since I am not very tech savvy! You can create surveys that are quick, simple, and have good quality graphics/images as well as audio recordings with this program!! It has several different features but they aren't too overwhelming so you will be able to learn them pretty quickly! There's nothing really bad about it (that i've noticed) - just give it some time if your new at using something of this nature or unsure what kind of help would work best for your needs- there are many things available from tutorials online to training courses offered by PTSCOE themselves. Have used PTSCOPE before when doing my research prior to starting out. There are many tools you can use from accounting to payroll but if your looking at just getting clients or booking appointments it's hard not like this product! It makes everything very easy which I love because who doesn't want less work? If there isn’t anything that we don;' feel they need now then definitely add them later once their demand has increased enough for us too offer those services :).