I had a problem with the device recognizing my hard drive so I sent a message to support@mypin.com about my problem. They were very quick to respond and we exchanged several emails over the next few days to try to isolate the problem. I was told they would send a replacement immediately, which they did. The new one worked perfectly and I already have a hard drive and over a hundred movies on it. You can adjust the video quality depending on the connection and the display is very good. I can easily add additional motions because when I connect mypin Media Movie to my computer with the supplied VGA cable I have full access to the hard drive to add or remove movies. I haven't added any music either, but there will be more to come. I am very happy with the product and the support I received. I would rate them as a Gold++ seller across the board.
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