I was thrilled to find the HTS online shop for all my home improvement needs as someone who is new to the world of DIY projects. However, I was confused and disappointed by my shopping experience with this company. The website was cluttered, challenging to browse, with a bewildering array of product categories. I noticed myself navigating back and forth between pages as I sought to identify the materials I would require for my endeavor. Furthermore, the search feature was useless because it kept returning results for unrelated items. I eventually added items to my cart, but the checkout procedure was a complete nightmare. When I attempted to enter my shipping address, the page would repeatedly refresh, and the payment page had many options that I didn't comprehend. I wound up unintentionally enrolling in a monthly subscription program that I wasn't interested in. Even worse, the items I got were of subpar quality and did not function as promised. I attempted to call customer support for assistance, but I was put on hold for more than an hour before being transferred to a rude and unhelpful representative. Overall, I wouldn't advise anyone to shop at the HTS online store, particularly if they are new to DIY projects. This store is a frustrating and disappointing experience due to the confusing website, challenging checkout procedure, and subpar customer service.