I have been using this software for 2 years now, it is very helpful to organize my work more efficiently in one place without having too many emails open at once! It helps me keep track of everything that has happened with our clients so far during their project which makes life easier when we need information later down the road. Nothing really bad about this product but i would like there was an option where you could send all your messages from any device or account rather than only being able to view them through outlook webmail as well. If anyone needs help organizing projects/emails etc., try out this program its great if u use Outlook 365 email!!