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Israel, Jerusalem
1 Level
673 Review
70 Karma

Review on KINGBOLEN by Jeffrey Bush

Revainrating 1 out of 5

I was dissatisfied with the quality of KINGBOLEN's products and their customer service.

My expertise in do-it-yourself projects made me want to test out the automotive tools and equipment offered by KINGBOLEN. My interactions with their internet store, on the other hand, have left me feeling nothing but utterly disheartened. To begin, in comparison to the things offered at other places that I've browsed in, theirs are of a lower quality. After only a few usage, the diagnostic tools and testing equipment that I had acquired from them failed to perform properly, which caused me to waste time and money on necessary repairs. Second, when I attempted to contact their customer service department about the broken products, they did not provide any assistance and did not respond to my messages. I made several attempts to get in touch with them, but I never heard back from them, and it gave me the impression that they were uninterested in addressing my problems. Last but not least, the slowness of their delivery severely delayed the completion of my repair job. In the end, I was forced to make the essential purchases of tools and equipment from a different retailer, which resulted in me incurring more costs. My time spent with KINGBOLEN was, on the whole, a waste, and I cannot suggest the company to anybody who are passionate about DIY projects. It is recommended that you go elsewhere for your buying needs if you are searching for dependable client service in addition to high-quality products and equipment.

Pros
  • a wide variety of diagnostic and testing instruments.
Cons
  • Warranty on the product, but only partially.