We sent back the first toilet seat we received because it just fell apart before we could install it. They reassembled and installed it and it just wasn't acceptable. This loop is poorly designed. It has too much wiggle room. We sent it back as damaged because we thought there was something wrong with that particular seat. So we got the second one and installed it. This is the worst toilet seat ever. There's nothing quite like falling onto your side while sitting on a stool. The hinge is still bad as you can see in the third photo. I wouldn't recommend anyone to buy this and I'd really like to return it because I really can't stand it. Looks good but doesn't work due to a design flaw in the hinge.
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