Review on 🔌 Arris TM822g DOCSIS 3.0 Telephony Cable Modem [Bulk Packaging]: Fast and Reliable Connectivity for Telephony Services by Gilbert Pfaff

I am a Comcast customer serving the Fresno area and have subscribed to the Triple Play package, which includes high performance Internet and digital voice. I rented a Cisco DPC3909 (XB3) in bridge mode. I received my TM822g today, quickly installed and connected to the cable line. It restarted a few times, then calmed down. I had some errands so it dropped for about 3 hours before trying to activate it. I hooked it up to my laptop and went to www.comcast.com/activate. I first tried using my account number and phone number but it seems to be stuck. So I restarted my browser and this time actually logged in with my Comcast username and password (you have a choice on the activation page). Then I was presented with a page with a "Find and activate all my connected devices" button. 10 seconds have passed and you are done. I tried to access a webpage but it didn't work so I cycled the modem and when it worked again I was able to browse the internet. My download speed was around 90Mbps as it was before I switched modems. I checked my phone line for outgoing and incoming calls and it worked fine. I then plugged the modem into my main router and everything worked. I then logged into my Comcast account and saw that they listed the TM822g in my account (as well as Cisco). All I have to do now is return the rented modem to Comcast and the only modem left on my account should be the TM822g. I'm expecting a fight with the Comcast agent when I call to remove the modem rental from my account, but I'll get the paperwork done. So I'm very pleased, the modem worked right out of the box and had no problem activating it through Comcast. around 11:30 am. I looked at the modem and it rebooted. After the restart I had neither internet nor telephone. So I plugged my laptop back into the modem and ran web activation again. Comcast told me it activated successfully but only internet came. I tried two more times but the phone couldn't fit. So I followed the seller's instructions and called Comcast's activation line. I went the extra mile to be exceptionally nice and explained the situation to the representative (who had a very thoughtful accent). He asked for the CMAC and serial number but after about 30 minutes he had no luck but didn't tell me the modem was unsupported or blacklisted. He then offered to consult with "Level 2" tech support, which of course I said. After about 5 minutes of waiting he came back and told me they are working on it and he will be back soon. I've seen the modem reboot 3 times in that time and on the last reboot the line 1 light came on! I checked dialing and it worked again. The rep came back and I told him it worked and thanked him. My Comcast account now shows the modem with MAC address and serial number, when I initially web activated it didn't recognize the serial number. Perhaps that is why the activation did not take root. I hope it will be now.