I like how easy it is to manage all aspects of our campaigns, whether they are email or SMS text messages with this software! We have had issues in past when some new features were introduced but we were always able to get support from Candor quickly enough so everything worked out well. The only thing about candors product i don't really care for is having an agent assigned me at times can be confusing if you're not used to using them. It's great because as soon as someone sends us something via phone call/email - its automatically added to my dashboard where I'm seeing what calls / emails came through. This has helped keep track of things much easier than before just by using Google Calendar alone (which was difficult). Helps reduce time spent searching through multiple dashboards. Also helpful to look up stats and see which leads converted into opportunities etc. All information gathered together makes decision making process faster. I like how easy it is to use at my work place, It has helped us with our quality of leads so far! Nothing really but maybe some minor bugs here or there which can be fixed easily within minutes if need arises.. Well i would say give this program try out as you are bound not regret any decision after using!! We have solved all issues regarding bad customer support from vendors who were handling data entry jobs in third party CRM systems we used previously such Leadpages & Captivent etc.,.