We opened the product to find instructions and a warranty card, but the first sign of a problem was that there was no brand information or information on where to buy accessories (eg B. Spare microfibers ) on the box. pads) It was easy enough to put together, but the mat didn't fit properly (won't snap or hold). The next sign something was wrong was trying to fill out the warranty card - it contains a QR code to a Facebook page, the link to which doesn't work. The only way to complete the warranty service is to write an email and wait for a reply. The warranty card also said we could either get 6 free pads or a $30 Amazon gift card - too bad the QR code on the card didn't work. Then we started using the product. After less than an hour of use, the machine started thumping and not releasing any steam. We have returned the item. Don't waste your time with this.
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