The support team has been quite responsive when I have had questions about their products as well other vendors in this space! They are easy going people who understand our needs here at work very clearly (and vice versa). It's tough finding an Exchange that works with both US Dollars AND Euros without having 2 separate programs - but they've nailed it so far!! We're using MESoft primarily because we use multiple currencies internally within one organization; however there really isn't anything i dislike from them yet either :-P Our currency conversion rates between USD & EURO were not great before switching over completely to ME Softs platform -- now its perfect. Their product continues improve every month which makes me feel good knowing my clients can continue trust us while staying ahead technologically speaking too :) Thanks again guys!! You rock! Currency Conversion Rates will be better than.