I like how easy it's to use for customer service reps or even management if they need to see what their team has been up to over time.
The only thing i dislike about this program is that sometimes there can be an issue where customers are not able to access certain parts of the system which makes them think something is wrong when in reality everything works fine just as intended. This product allows us to track our employees daily activities and gives us peace of mind knowing we have all the information we need at any given point in time.