The customer service is exceptional! I've never had to wait so long for an answer from anyone at youpic when i have emailed them about something that was not working right - they always respond quickly!! My main issue has been getting my website live after 2 months of planning but their team gets it done in less than 3 hours (and then some). Their support staff also does wonderful work troubleshooting any issues we encounter along our process which makes us feel very confident using this platform without having someone else do all those things behind me like most other companies tend too offer these days.