I have dark brown hair with highlights. My hair tends to turn coppery VERY quickly and tends not to retain toner in my hair. A week after the procedure, my hair turned yellow and looked terrible. I have some lighter highlights in different colors and the darker shades are more coppery. I had to buy something in between and found this. Works well on my hair, although not perfect. I shower twice a day, take a hot shower and blow dry my hair about 3-4 times a week. I use this toner about twice a week to keep the color on my hair. I hold 5-7 minutes. This will help soften the copper tint of my hair but darken those parts but really lighten the other lighter parts to almost an icy blonde. I only use it on highlight areas, not on the crown. I will definitely use it until my next visit to the salon. People say the shampoo has a sweet smell, but I'm not a fan of that smell at all. I only have a pair of gloves in the shower to apply the shampoo and some oil to apply right away because it dries out a bit. The best shampoo I've found so far. Its worth it. And it sucks that people rate it based on shipping issues. This review isn't about that, so please stop judging the shipping and not the product itself. I received mine in good condition.
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