I like how easy it was set up, my first week using this software i have had so much more time with customers which has created happier experiences! The customer service team are great as well but sometimes when they need help or assistance at times you feel left out because there isn't anyone around your location who can assist them straight away - however once again its very good about getting back if thats required immediately after all our calls go through someone else until we get hold/answer line available :) Have been able solve issues such problems where people were not happy due too long waiting between visits & also being unable access certain areas etc., Also made sure everyone knew what products should be purchased by specific locations (eg supermarket).