The support team are always willing to help you out with any question or problem related to your website hosting account! I have had nothing but positive experiences so far from their customer service department. They understand what we need for our businesses as well as how important it would be if they went down at inopportune times. We use them because of not only their excellent user experience (which has been great), but also their very affordable rates which makes us more competitive within our industry than we previously were without this type of web host.