I love how easy it was to use, even if you are not an expert with this software! It offers many different options when looking at your data so that everyone has something they can learn from or enjoy using; whether its graphs of KPIs (Key Performance Indicators)or just general information about what's going well within our organization.
Sometimes there may be lag time between updates but overall we've found them quite reliable over all years since implementing these tools into my department/company-wide level monitoring system.