I like that it is able to search across different databases, which allows for quick access in many cases without having to go through multiple steps or applications before finding what you need! It's not user friendly when searching certain fields such as dates/times - very difficult sometimes if there are special characters involved (e g "02") etc..
Also would be nice to have some sort of way where we can set alerts so our team knows about any changes made by other users who may break things down further than intended- this could help us keep track & notify them quickly should anything happen again.- This helps ensure no one breaks stuff accidentally once they've finished their work day / shift!!