We've been using DocuWare for over a decade now and are very happy with the software. It's easy to use, and very flexible. Very easy to customize to meet our needs. The only issue I have is that sometimes when I try to upload a document, it says it's too large. I have to reduce the size of the document, and then try again. Not a huge deal. We have been able to replace our paper files with digital ones, and have reduced the amount of physical space we take up. We also have been able to send out information quickly and effectively to our teams and clients.