The customer support team are extremely helpful with any queries you may have - they're always quick to reply back! I don't really like that it's not possible for me as an admin/user of my account (it can be used by another user but then we would need multiple accounts).
It seems very old fashioned now especially when there has been so many new developments since its launch over 5 years ago!! For example; using google sheets or spreadsheets instead which makes sense from today’s point-of view rather than relying solely upon excel files etc..