PROS: large size/holds a significant amount of stuff, enough insulation to keep items at the right temperature, bag looks professional. CONS: Zipper closure (see explanation below), position and size of handles, lack of any reinforcement to make the bag durable. The zip felt flimsy from the start and as expected after about 10 days of use the zip failed and the bag is now virtually unusable. Because the bag is not strong at the bottom or sides, the zipper will fail. The zipper gets caught on the inner lining when the bag is closed. Also, the zipper tabs that you pull on can be larger so you can feel them better. I spent way too much time trying to find a zipper to open my bag upon delivery. There are only two handles that run down the wider sides of the bag, allowing you to carry it as a duffel bag only. The handles are not long enough to be used as a shoulder strap. It can be worn on the shoulder, but the straps are actually awkward to wear over the shoulder, and every time I carried a delivery to a customer, at least one strap fell off my shoulder. The lack of durability also makes this bag a poor choice for professional grocery delivery and grocery delivery. This bag can hold quite a bit of weight, but the sides flex on their own, so groceries run the risk of being crushed if the sides are crushed when you lift the bag. With such a large bag it seems counterintuitive to only have two short handles as once full it cannot be safely carried to avoid injury. or transporting food to a family gathering, this would be a good choice. It's not hard enough to handle professional delivery and a zipper issue will slow you down too much, only leading to frustration and costly delays.
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