The best part of this software is its ability to understand your customers needs and provide you with relevant information. It has also helped me in understanding my own views as well as those of my customers. I have been using this for almost 2 years now and so far there haven't been any issues or complaints regarding this platform. This is one of the best tools available out there if you are looking to get feedbacks from your customers. We use this tool to gather reviews from our existing clients who had used products before.