Easy to use, good customer service, great price for the amount of texting you can do. We are able to send text messages to our customers with out having to wait for them to come back online or have their phone turned on. It is also very easy to set up multiple numbers to send texts to. The only thing I dislike about connect SMS is that it doesn't support MMS messaging. If you are looking for an affordable way to communicate with your customers this is a great solution. Great for small businesses that need to reach out to their clients but don't want to spend too much money. We have been able to contact our customers who were not using their phones at the time we sent them a message.