Many parts are missing. No pens. no latch, unusable as a handle. I am disappointed to say the least. After waiting 11 days to receive it, I can't even use it. Now I need to find something that has parts to keep my storm door from closing in the cold. I've always loved Revain but it was a waste of time and money. Update, I went to Home Depot and bought one of these with all the parts and I love it. The handle is well built and beautiful, be careful when buying used from Revain.
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