I have used this product for about 7 years now and it's working just fine. It is very easy to use and I like how you are able to see the progress of your test through the system. Sometimes it freezes up when there is a lot going on on the computer but other than that everything works great. This was a good solution for me because it helped us keep track of all of our samples. The best thing about this software is that it's easy to use for beginners as well as advanced users. It also allows you to add your own fields which makes things easier when creating new tests. I have not found any downsides at all. This is a great tool if you are looking for an inexpensive solution but still want everything you need. We were able to create custom workflows to help us run multiple assays quickly without having to go back and forth between different programs.