The relationship between my firm (ReedSmith) with our client is very good! We have been working together for more than 10 years now and we are always up to date about their needs as well as ours. I don't think there was anything that i disliked or would like changed about this service provider. This has nothing against them but it just so happened they were not part of any case where issues had arisen during services provided by us at one time. They handled all types insurance cases from liability claims through bad faith/unfair settlement practices etc.