I like that it is very customizable! You can make it look however you want, and I love being able to use the different apps for different things. The layout could be more intuitive to someone who has never used webex before. It's really hard to navigate with out knowing where everything is. Make sure you have someone to help you set up your webex account. Setting up a meeting was easy but learning how to navigate all of the features was difficult. This helps us communicate between locations and share files.