For example, if I'm a small business owner, why should I have to pay $40 a year for.com? Why shouldn't the big boys pay that price? And their web site was horrible. It was impossible to navigate and it looked amateurish. So I called their sales department and they couldn't even figure out how to navigate their own web site! I asked them if anyone else would be using it, and he said yes, other companies. Well, I asked him where these other companies were, and he said "in the cloud." So I said, well, can you tell me who those other companies are? He didn't know. So I told him that I wanted to register my domains elsewhere because their web site was terrible. Then he said, "Well, you could register your domain somewhere else and then transfer it over to us." And I said, "I don't want to do that, I want to register it directly from you." And he says, "You can't do that, you'll have to buy a package.